Processing & Shipping

Processing

Items marked as "Standard Processing" require 10 weeks of work prior to shipment. All of our pieces are made to order. Once the order is placed we attain the supplies required and move the order into our production line. During peak seasons our processing time may be extended. If you need your item for a specific date or event, please communicate with us prior to purchase so we may check transit time frames for you. A rush order may be available based on our work load, the desired delivery date, and the design you choose. Please see our Rush Orders page for more info.

 

Progress and approval photos

For custom commissions we provide final approval photos of the item prior to shipment. We do not automatically send approval photos for items ordered from our store catalog, but you're more than welcome to request them. 

 

Variations in design

Each item in our store is unique, and no two items will ever be made exactly the same. Identical placement and materials may vary, while the overall aesthetic of the design remains. Here's some examples of common variances:

• Slightly different spikes (minimal change in size, shape, and finish)
• Color shade and size of rhinestones or glitter (black vs. dark charcoal)
• Distressed paint and drips (location of blood drips, placement of distressed paint)

 

Cancellations

If your order was placed in error, please contact us for a cancellation within 8 hours. After this time we do not accept cancellations. We are prompt in moving forward on an order received. If a detail needs to be changed (size, color, etc.) that is no problem! Please reach out.

 

Shipping

We ship via USPS Priority and Priority International Mail. We may occasionally ship via FedEx for Domestic orders. Once your order ships, tracking information will be automatically emailed to you.

We securely package each item and mark all packages as fragile. While we are not responsible for damage that may occur during transit, we are happy to help file the appropriate claims if needed. Currently shoes are shipped without a shoe box. Many of our designs do not fit inside standard shoe packaging, so each is individually bubble wrapped for safety during travel.

 

Returns and Exchanges

We do not accept returns or exchanges at this time. It is important to ensure the size chosen is correct, and we are happy to help with shoe manufacturer information to assist this process. The exception to this policy is if we made a mistake. Please contact us immediately with your concern so we can correct the issue in a timely manner.